Privacy Policy

Information sellers provide

When you register, SAFE COD LK may collect account details such as name, email, business name, business contact details, and password credentials managed by WordPress.

Customer mobile-number processing

Customer mobile numbers entered for lookup or reporting are normalized and processed into an HMAC hash and masked last-four representation for matching and display. They are not intended to be stored as searchable plaintext customer phone records.

Return-case information

Return cases may include order references, dates, return reasons, courier details, optional notes, and case status.

Evidence

Optional evidence files are stored in a protected upload area and are only available through authorized download links.

Search logs

Search activity may store the seller account ID, phone hash, masked last four digits, result count, and timestamp for history and rate-limiting purposes.

Why data is processed

Data is processed to operate the COD return-history service, verify sellers, review reports, handle disputes, secure the platform, and improve reliability.

Retention

Retention periods may be configured by the site operator. Search logs may be purged automatically according to settings. Case and account retention depends on operator policy.

Security

Technical measures include hashed phone matching, capability checks, nonces, rate limits, and restricted evidence access. No system can claim absolute security.

Disputes and correction

If you believe information is inaccurate, use the dispute/review form. Operators may update case status after review.

Contact

For privacy questions, use the Contact page or the site administrator email configured for this WordPress site.